Frequently Asked Questions:

Q: What makes Classic Closets and Design better than other closet companies?

A: There are real and significant differences between various closet organizing companies. Here are some of the things that make Classic Closets and Design your best choice:

1. Our Products are manufactured in a state of the art facility in Hatboro, PA, and Lorton, VA enabling us to closely control both the quality and delivery of our products.
2. Unlike most other closet companies, we utilize a thick 2mm PVC edge band as a standard feature for all wood grain colors and an upgrade on white and almond. This is a major advantage as it distinguishes our product from the rest in terms of durability. Our 2mm edge banding is guaranteed never to chip or peel!
3. All Classic Closets designs begin with an inventory of your belongings and a survey of your available space so that each and every closet can be utilized to the max for your individual requirements. No stock or modular solutions for your unique storage problems.truly a custom approach that costs you no more then a pre fabricated or modular solution.
4. We use no subcontractors. Every aspect of our process is accomplished solely by Classic Closets and Design employees. By not utilizing subcontractors, we ensure that our quality control is second to none.
5. And if all that were not enough to distinguish us from our competitors, we also offer the lowest price in the Washington, DC area market, guaranteed !

Q: How much does a typical closet cost?

A: There are many factors that influence the cost of a custom closet system including but not limited to the basic design concept, the size of the space, the number of drawers and doors, the material selected and the options that are specified. At Classic Closets and Design, we price each and every part individually in order to accurately establish your cost. Many other closet companies charge by the linear foot or Square foot which is a method that often results in higher pricing. During your free in-home consultation, your designer will create a custom design for you and give you our best price, up front, with no built in padding for haggling purposes. Your designer will work with you to create a design that meets your needs at a price that is most affordable. Don't forget to ask about our lowest price guarantee so that you know you are paying the best possible price in the market place when you are comparing. We play no games at Classic Closets and Design, you get a fair price, a great product and a tremendous value... guaranteed!

Q: Do your systems mount on the wall or do they sit on the floor?

A: We don't believe that a company should offer you a closet system configuration that is based upon what is easiest for them to manufacture, but rather, we think that the construction method should be decided by what is most suitable for your unique application. In some instances, a floor supported system is clearly superior, in other installations, a wall hung system might be advantageous. Design considerations and personal preferences should both be taken into account. At Classic Closets and Design we Install both floor standing and wall hung systems so that your job can be installed in the best possible manner, considering all variables appropriately, so as to avoid choosing a system based on what might be most convenient for us to make or install.

Q: How much does it cost for a designer to come to my home?

A: At Classic Closets and Design, we always offer a free, no obligation, in home design consultation. In addition, unlike many competitors, we will leave our computer generated design drawing with you so that you can consult with other family members who may not be present at the time of our visit.

Q: How much does installation cost?

A: Professional installation is always included in our quoted price. While some competitors advertise "free installation this month only", we think our customers are too smart to be taken in by such an obvious ploy.  

Q: Do you only design closets?

A: No, At Classic Closets and Design we can organize your life! We offer innovative designs for home offices, laundry rooms, garages, basements, kids furniture, entertainment centers, libraries any place in your home that requires organization, better space utilization, or storage.

Q: How long will your installation take?

A: Many of our installations can be completed in a day. Obviously very large jobs or very complicated jobs require more time and may take two to three days. However, please keep in mind that as our craftsmen are installing your closet, it's not a race, and we want to get it right!

Q: Do you paint the closet?

A: Our policy is to patch holes that we create as a result of removing the shelves and rods that may already be in your closet. We will spackle the areas we disturb. Please note however that by no means do we consider this to be a paint job. Most customers recognize and accept that their clothes, once put away in the closet, will cover most of the disturbed areas, and find our solution to be satisfactory. However, some customers want a truly "finished " look, and to those customers we referrer to an approved painter to remove the rods and shelves and prepare and completely paint the walls prior to the arrival of our installation crew.

Q: Do wood grain colors cost more?

A: Yes, typically wood grains cost approximately 20% more than white or almond units. This is due to the increased costs associated with the board and edge banding.

Q: Do you accept credit cards?

A: Yes, we accept Visa, Master card, American Express and Discover.

Q: Do your units have backs?

A: Typically, as is the case with almost all closet companies, your wall acts as the back of our unit. Unless there is a specific reason why a back may be needed or desired, and unless it is clearly specified on your drawings, backs are not included. We can provide backs, should they be necessary, at an additional cost.

Q: Do you have accessories for your closets?

A: Indeed we do! Classic Closets and Design offers the widest range of convenient accessory items available, including, but not limited to:

Hampers Baskets Raised panel doors/fronts Crown moldings Valet rods Glass insert door/fronts Rollouts Shoe Cubbies

Radius Shelves Tie and Belt Racks Drawers Drawer Dividers Shelf Dividers Hutches Islands

Jewelry Inserts Ironing Boards Hook Racks Corner Shelves Metal Frame Doors Shoe Boxes Decorative Hardware Locks

Q: Does your product come with a warranty?

A: Yes. Classic Closets and Design offers a limited lifetime warranty.

Organizing systems by Classic Closets and Design are manufactured with the highest quality materials and components to rigid quality standards and exacting tolerances.

Classic Closets and Design standard component parts are warranted to the original purchaser for as long as they own the product. This warranty covers the products manufactured by Classic Closets and Design in their original installation (without being moved once it is installed) against defects in material and workmanship. The word "defects" as used in this warranty, is defined as imperfections which impair the utility of the product.

This warranty is expressly limited to the repair or replacement of storage system component parts having defects. If a part is defective as per the terms of the warranty, Classic Closets and Design will repair the defective part or furnish a replacement part at no cost to the original purchaser.

This warranty applies under conditions of normal use for the stated, intended purpose of the product. This warranty specifically excludes defects that result from intentional damage, negligence, installation by anyone other than a Classic Closets and Design installer, reinstallation or relocation of the system after initial installation, unreasonable use or exposure.

This warranty applies only if all components and parts are manufactured, supplied by or installed by Classic Closets and Design.

In addition, if the product you purchase from Classic Closets and Design is manufactured with our exclusive 2mm edge, it is warranted to the original purchaser that all edges covered by the 2mm edge material shall not chip or peel away from the board in normal use for the life of the product.

All implied warranties arising under state law are limited in duration to ten (10) years. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXCLUDED TO THE EXTENT EXCLUSION IS PERMITTED BY LAW. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARIES FROM STATE TO STATE.

Q: How does your lowest price guarantee work?

A: Classic Closets and Design guarantees our retail customers the lowest price available on any melamine custom closet system. We will beat any competitor's price based on an "apples to apples" comparison. In order for this guarantee to be valid, our designer must be given the original drawings and design plus the original price quotation from any other closet company to review. No photocopies are acceptable.

Our designer will then point out any differences in the proposals and either beat the price or quote on the other company's design to demonstrate exactly how we really compare, taking into consideration all variables such as design, material, edges, colors, etc. If for any reason we choose not to beat the price, we will give you a lovely free gift for your trouble.

There really is a difference in closet systems and we think you owe it to yourself to compare!

Q: How do I do business with Classic Closets and Design?

A: First, call our office at 1-800-360-3295 or request for an appointment online to schedule an appointment with a designer. The designer will come to your home or office, talk with you about your needs and desires, inventory your belongings, survey your space, and create a personalized design that is responsive to your needs. When you are presented with your design, you will also be advised of the cost of the project. After any necessary fine tuning or re-design you can place your order. If you choose to order at the time of the consultation your designer will ask you to sign the final drawings and our sales agreement form. If you decide to proceed after our designer has left, simply call your Design consultant and he or she will arrange to get you the necessary paperwork for your signature. Once we receive signed drawings, a signed sales agreement and a deposit, your order will be released to the shop manager to be manufactured, and your Design consultant will call you to arrange a mutually satisfactory installation date. And before you know it your life will become well organized, Classic Closets and Design way.

Q: What do I need to do before my installation?

A: We look forward to serving you and hope that we are favored with your order. Once you have finalized all design details and colors, please be sure to sign your drawings and return them with your deposit.

PRIOR TO INSTALLATION
Empty the closets or the area we will be working on, removing all of the contents and everything not attached to the walls prior to the arrival of our installers.

If your closet had shelving, rods and supports when we measured, the installation includes the removal and patching of the walls with spackle. If you supply touch-up paint, our installers will touch up the patch work only to the best of their ability. Please note that this touch-up is not a full paint job and that most of the patching and painting will be behind clothing or side panels. It is most likely that your walls will not be painted behind existing shelving or molding. If you are planning to paint your entire closet because you want to eliminate this “unfinished look” you will find it easier to do prior to the installation of the closet system and should arrange to have this done prior to our arrival.

Remove all pictures, knick-knacks and the like from adjoining walls as they may be shaken loose during installation.

If there was a baseboard in your closet or room when we measured, please do not remove it. If there was no baseboard, please do not install one without notifying us in advance of installation.

If carpet is to be added to the closet or room, please try to have installed prior to our arrival. Carpet can be installed after the closet system, but in most cases it is better if the carpet goes in first.

Please make sure that we have easy access to the installation location and that other vehicles do not impede our carrying material to the closet or room.

WHILE OUR INSTALLATION CREW IS IN YOUR HOME

1. If you would like to keep shelving or any of the components we remove, please advise our crew before they begin working and let them know where you would like it put
2. Please keep children and pets well clear of the work area.
3. Our installation crew will build the system as per the plan which was part of our proposal. Any major changes or any additions that cannot be accomplished at the job site will entail an up charge.
4. Please make sure that someone is home during the installation that can answer any questions or make decisions regarding placement of accessories. If no one can be home, please tell the installer in advance where you want these accessory items located if these locations differ from placement shown on the plans.
5. Upon completion you will be presented with an invoice. As per the terms detailed in our proposal, payment of the balance is now due. The installer will sign your copy of this invoice acknowledging receipt of payment. If you cannot be home when we expect to be finished, please arrange to leave payment or make other arrangements with your design consultant in advance.

Q: Can you provide a reference list?

A: Yes, we are happy to provide a reference list (typically at the time of the proposal) with the names of hundreds of satisfied users from all over the Washington DC metro area.

Q: What if I do not live in the Washington DC Metro area?

A: Please call 703-731-6065. We will be happy to provide you with the name of an authorized Closet Works dealer in your area. Or if you are more of a do it yourself person ask about or do it yourself option when you call in.

Q: If I move can I take the system with me?

A: Yes, Classic Closets and Design are not only adjustable and changeable, they're also moveable. However, many clients find that custom built-in closets often increase the value of their home when they are ready to sell.

Q: Do you have a showroom?

A: Coming Soon! We are scheduled to open our brand new Showroom in the Washington Dulles area in the spring of 2007. You will be able to tour our closet showroom between the hours of 10:00 am to 9:00 pm Monday through Saturday and 11:00am – 6:00pm on Sundays.